Box Office Policies

Please carefully review these important terms and conditions of sale.


13% Harmonized Sales Tax, applied to most goods and services in Ontario. Unless otherwise specified, all prices are exclusive of HST.


There are no refunds or cancellations. All sales final.

Ticket Exchanges

Subscribers may exchange unused tickets and pay no ticket exchange fee. Single-ticket buyers pay a $2.50 exchange fee per ticket.

You may exchange your tickets for equivalent seating of equal value at any other concert. Please note that “equal value” is the full purchase price of a single ticket, less your subscriber discount. Contact our box office at 613-234-6306 for assistance.

If this exchange option does not suit your needs, Ottawa Chamber Music Society provides charitable tax receipts for the value of the ticket or tickets you do not use. Requests for charitable tax receipts must be made before September 30, 2015.

Lost Tickets

If you lose your tickets, please contact our box office at 613-234-6306. If your purchase can be verified, we will reprint your tickets for a $2.50 handling fee per ticket. Subscribers may have their entire subscription reprinted ONCE without charge. Tickets are reprinted at our sole discretion. We reserve the right to decline service for any reason.

Handling Charges

Convenience Charge
Door sales only. $5 per ticket or subscription. The convenience charge covers the cost to provide mobile wireless box offices at each venue. We offer this premium service as a convenience, so that our customers may acquire tickets up to a few minutes before each event.

If you do not wish to pay this fee, please buy your tickets in advance. You may buy your tickets in advance, by phone (613-234-6306) or at our box office (4 Florence Street Suite 201, corner Bank and Florence), up to one hour before each event during published box office hours.

Unit Fee
Online orders. $2 per ticket or $4 per subscription. The unit fee covers the cost to fulfill your ticket request when purchasing online. It includes such services as taking and maintaining your order on our ticketing system, arranging for shipping and/or coordinating Will Call with the appropriate mobile box office.

Shipping Charge
Online orders. We do not charge a fee to mail your tickets to you, when you purchase them online. (The unit fee, above, covers this cost.)

Telephone and mail orders. $4 per order. The Shipping Charge includes such services as taking and maintaining your order on our ticketing system, preparing your order for shipping, paying the postage fee, and transporting your order to Canada Post for delivery.

Late Arrivals

If you arrive late to a concert, you will be admitted into the closest available seat at a suitable break in the performance. You may move to your reserved seat during intermission. We ask all late-comers to respect other patrons’ enjoyment of the performance.


Wheelchair Seating
Our venues provide accessible reserved seating for wheelchairs and scooters. Please reserve an accessible seat with the Ottawa Chamberfest Box Office when you purchase your ticket. You cannot reserve an accessible reserved seat online.

Service Animals
Guide animals are permitted to stay with their owners throughout festival events.

Companions and Caregivers
Companions and caregivers can be seated next to the individuals they accompany. These tickets are available on a first-come, first-served basis. Companions and caregivers are entitled to a 10% discount on all tickets and passes. Please call our box office for details.

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